|
|
|
TOURISM AND HOTEL MANAGEMENT (ENGLISH) PROGRAMME
COURSE DESCRIPTION
|
| Name of the Course Unit
| Code
| Year
| Semester
| In-Class Hours (T+P)
| Credit
| ECTS Credit
|
| WORLD TRAVEL DESTINATION |
THM103 |
1 |
1 |
3+0 |
3.0 |
8.0 |
| General Information |
| Language of Instruction |
English |
| Level of the Course Unit |
Bachelor's Degree, TYYÇ: Level 6, EQF-LLL: Level 6, QF-EHEA: First Cycle |
| Type of the Course |
Compulsory |
| Mode of Delivery of the Course Unit |
Face-to-face |
| Work Placement(s) Requirement for the Course Unit |
Yes |
| Coordinator of the Course Unit |
Assoc. Prof. (Ph.D.) MEHMET NECATI CİZRELİOĞULLARI |
| Instructor(s) of the Course Unit |
Dr. YİĞİT SEBAHATTİN BOZKURT
|
| Assistant(s) of the Course Unit |
|
| Prerequisites and/or co-requisities of the course unit |
| CATEGORY OF THE COURSE UNIT |
|---|
| Category of the Course Unit |
Degree of Contribution (%) |
| Fundamental Course in the field |
% 40 |
| Course providing specialised skills to the main field |
% 30 |
| Course providing supportive skills to the main field |
% 10 |
| Course providing humanistic, communication and management skills |
% 10 |
| Course providing transferable skills |
% 10 |
| Objectives and Contents |
| Objectives of the Course Unit |
Course Description:
Anyone interested in beginning a profession as a travel agent should first determine the type of skills, training and certification necessary to provide travel services for clients--whether you work at an established travel agency, as an independent contractor, or as a home-based travel agent.
This course offers both the history and future prospects of the travel industry as well as discusses different types of travel enjoyed by individuals, including domestic and international travel and travel by land, air, and sea. Popular travel services will also be explored, including escorted and self-directed tours and cruises. We'll also talk about travel technology that helps not only travel agents but also clients to get the most for their money regardless of their chosen type of travel.
This travel agent course also introduces students to the office and business needs of a home-based travel agent. It will show you how to make use of computer reservations systems, and how to bank your business, develop small business know-how and will provide tips and strategies that will enhance the success of your new business while at the same time offering clients well-planned vacations.
Students of this course will also learn the basics about passports and visas and various regulations and restrictions determined by embassies around the world--offering customers and clients up-to-date travel warnings and alerts that ensure ultimate safety and security.
Additionally, students completing this course will understand how a travel agent is able to match travel and personalities to a multitude of travel options and opportunities that take into consideration budgets, needs, and desires of the traveler. Avoiding problems or conflicts with clients and helping clients deal with unforeseeable situations are also covered, as is the importance of consistently researching new technologies in the travel industry that will help build and enhance your career as a successful travel agent.
People have been traveling since the dawn of time. The desire to look over the next hill, to venture down the river, or to see what lies on the other side of the ocean has tempted and encouraged man to constantly explore his or her surroundings in a variety of ways. Whether that venture is completed on a canoe, a raft, a wooden ship, paddle wheel boat, submarine, or airplane, the desire for humans to see new places and to experience new adventures has always been present, and will continue to be so.
Because people in the 21st century love to travel as much as people did hundreds or thousands of years ago, there will always be a need for travel agents, as well as travel agencies to meet those needs. Learning how to start your own home-based travel agent business or becoming a highly skilled and respected travel agent is the foundation of this course.
History Of the Travel Agency Profession
In the United States, the travel industry has gone through a number of growth phases. From the mid-1800s, when individuals traversed the country in wagon trains and locomotives, to those crossing oceans in sailing ships, individuals have constantly utilized the services of "agents" to purchase tickets, determine itineraries, and help with scheduling such journeys.
With the growth of airline travel in the 1930s, 40s and 50s, the travel agency profession took off by leaps and bounds. Travel agencies were often specialized in particular locations or modes of travel. Whether you wanted to take a three-week cruise to Europe, schedule a flight from New York to Rome, or make arrangements to travel by train from Seattle, Washington to the depths of Peru, a travel agency was the "go to" source for schedules, itineraries, airplane tickets, train tickets, hotel arrangements, and amusements along the way.
Early travel agencies didn't limit themselves to merely purchasing airline tickets for major airlines, but made a highly specialized field out of planning leisure and vacation travel. Tour packages first appeared in the travel industry during the late 1950s and early 1960s. Package reservations and tours enabled travel agents to tack on a 10 percent tax and service charge that was considered the travel agent's well-deserved commission for arranging all the details of such tour packages.
Travel agents kept extremely busy making and confirming flight reservations, confirming train tickets, hotel reservations and entertainment for tens of thousands of clients who took advantage of the availability of specialized travel agents who did all the work when arranging business or leisure trips, either for independent travelers or entire families or groups of individuals.
In the mid-1970s, travel agencies that matched certain criteria were able to utilize a Carrier Reservation System (similar, but not quite the same as the Computer Reservation System). The Carrier Reservation System enabled travel agents, regardless of location, to book, reserve, and print out boarding passes and itineraries as well as invoices for airline travel utilizing a specialized computerized database. Travel agents were able to generate tens of thousands of clients who utilized their services to book flights to anywhere in the world, without having to rely on direct contact with a specific airline.
Retail travel agencies boomed in the 1970s. Students who completed a one-week automation training class were now able to perform the work of agents who has spent decades in the industry doing things "the old-fashioned way." By the 1980s, satellite telecommunication, toll-free numbers, and deregulation created intense competition between travel agencies.
The Computer Era
|
| Contents of the Course Unit |
International tourism statistics cover tourism movements. |
| Contribution of the Course Intending to Provide the Professional Education |
This course provides students to learn the concepts related to their profession at the undergraduate level. |
No
|
Key Learning Outcomes of the Course Unit
On successful completion of this course unit, students/learners will or will be able to:
|
| 1 |
Methods of instruction include regular classroom lectures, sessions, multimedia material, and individual assignments.
| | 2 |
The teaching method consist of lecture with discussion, computer projections.
| | 3 |
team work | | 4 |
- | | 5 |
- | | 6 |
- | | 7 |
- | | 8 |
- | | 9 |
- | | 10 |
- |
| Weekly Course Contents and Study Materials for Preliminary & Further Study |
| Week |
Topics (Subjects) |
Preparatory & Further Activities |
| 1 |
Lessons
choosing one touristic destination |
No file found
|
| 2 |
presentation |
No file found
|
| 3 |
Lessons
choosing one touristic destination |
No file found
|
| 4 |
presentation |
No file found
|
| 5 |
Lessons
choosing one touristic destination |
No file found
|
| 6 |
presentation |
No file found
|
| 7 |
Lessons
choosing one touristic destination |
No file found
|
| 8 |
presentation |
No file found
|
| 9 |
Lessons
choosing one touristic destination |
No file found
|
| 10 |
presentation |
No file found
|
| 11 |
Lessons
choosing one touristic destination |
No file found
|
| 12 |
presentation |
No file found
|
| 13 |
Lessons
choosing one touristic destination |
No file found
|
| 14 |
presentation |
No file found
|
| SOURCE MATERIALS & RECOMMENDED READING |
|---|
| 1-WTO organization yearly report |
| MATERIAL SHARING |
|---|
| Course Notes |
No file found |
| Presentations |
No file found |
| Homework |
No file found |
| Exam Questions & Solutions |
No file found |
| Useful Links |
No file found |
| Video and Visual Materials |
No file found |
| Other |
No file found |
| Announcements |
No file found |
|
CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES
|
|
KNOWLEDGE
|
|
Theoretical
|
| No |
PROGRAMME LEARNING OUTCOMES |
LEVEL OF CONTRIBUTION* |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
The person has a basic knowledge of theory, concepts and principle in the sector. | X | | | | | |
| 2 |
The person has a basic knowledge legal arrangement, standarts and application of proffesional. | X | | | | | |
| 3 |
The person has a basic knowledge of internal and external environmental factors in sector. | X | | | | | |
| 4 |
The person has a basic knowledge process of serving and application in sector. | X | | | | | |
| 5 |
The person has a basic knowledge of theory, concepts and principle in the sector. | | | | X | | |
| 6 |
The person has a basic knowledge legal arrangement, standarts and application of proffesional. | X | | | | | |
| 7 |
The person has a basic knowledge of internal and external environmental factors in sector. | | | | X | | |
| 8 |
The person has a basic knowledge process of serving and application in sector. | X | | | | | |
|
SKILLS
|
|
Cognitive
|
| No |
PROGRAMME LEARNING OUTCOMES |
LEVEL OF CONTRIBUTION* |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
The person uses acquired knowledge in his / her proffesional life. | X | | | | | |
| 2 |
The person follows the changes in the company, analyzes, predicts and decides. | X | | | | | |
| 3 |
In the line of needs and wants of consumers, the person applies the service process, satisfying of consumers. | X | | | | | |
| 4 |
the person eliminates the problems and makes solutions, and also presents. | X | | | | | |
| 5 |
The person try to learn, use and maintain physical environment, materials and technologies. | X | | | | | |
| 6 |
the person makes self-assessments and draws a cocnlusion from the application. | X | | | | | |
| 7 |
the person eliminates the problems and makes solutions, and also presents. | X | | | | | |
| 8 |
The person follows the changes in the company, analyzes, predicts and decides. | X | | | | | |
|
Practical
|
| No |
PROGRAMME LEARNING OUTCOMES |
LEVEL OF CONTRIBUTION* |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
To make the risk analysis | X | | | | | |
| 2 |
To have information about workers` rights | X | | | | | |
| 3 |
To have the required ethical rules of the profession | X | | | | | |
| 4 |
Tourism and to have information about the environmental relationships | | | | X | | |
|
PERSONAL & OCCUPATIONAL COMPETENCES IN TERMS OF EACH OF THE FOLLOWING GROUPS
|
|
Autonomy & Responsibility
|
| No |
PROGRAMME LEARNING OUTCOMES |
LEVEL OF CONTRIBUTION* |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
the person develops who works with him / her knowledge, evaluates. | X | | | | | |
| 2 |
The person takes the responsibility and works as a group member. | X | | | | | |
| 3 |
The person works independently while makes a process. | | | | X | | |
| 4 |
The person uses acquired knowledge in his / her proffesional life. | X | | | | | |
|
Learning to Learn
|
| No |
PROGRAMME LEARNING OUTCOMES |
LEVEL OF CONTRIBUTION* |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
Students can learn by themselves, they can manage the time, and assess yourself. | X | | | | | |
| 2 |
Students follow the recent development in the sector. | | | | X | | |
| 3 |
They can update and develop the information, skills and competence. | X | | | | | |
| 4 |
Basic level of knowledge and skills acquired in the field to evaluate with a critical approach, to determine their learning needs and to meet. | X | | | | | |
|
Communication & Social
|
| No |
PROGRAMME LEARNING OUTCOMES |
LEVEL OF CONTRIBUTION* |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
Students can use computer software program at least European Computer Usage Licence in basic level and also use communication technologies. | X | | | | | |
| 2 |
Students can have a relationship between people and cultures | X | | | | | |
| 3 |
Students can learn at least one foreign language in accordiance with Common European Framework in A2 Level and they can have a relationship with this language. | X | | | | | |
| 4 |
Students prepare reports, they present these knowledge, argument, and analyzes to experts and people who are out of the sector. | X | | | | | |
|
Occupational and/or Vocational
|
| No |
PROGRAMME LEARNING OUTCOMES |
LEVEL OF CONTRIBUTION* |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
Students can apply their professions according to law and occupation. | X | | | | | |
| 2 |
Students should be sensitive the difeerences between people and cultures, they show respect them. | X | | | | | |
| 3 |
Students take human health social and natural environment into consideration during the professional process. | X | | | | | |
| 4 |
Students depend on moral values in the sector. | X | | | | | |
| *Level of Contribution (0-5): Empty-Null (0), 1- Very Low, 2- Low, 3- Medium, 4- High, 5- Very High |
No
|
Key Learning Outcomes of the Course Unit
On successful completion of this course unit, students/learners will or will be able to:
|
PROGRAMME LEARNING OUTCOMES |
| 1 |
Methods of instruction include regular classroom lectures, sessions, multimedia material, and individual assignments.
| 1 (4), 2 (3), 3 (4), 4 (4), 5 (4), 6 (3), 7 (4), 8 (5), 9 (5), 10 (4), 11 (4), 12 (4), 13 (4), 14 (4), 15 (5), 16 (3), 17 (4), 18 (3), 19 (4), 20 (4), 25 (5), 26 (5), 27 (4), 28 (5), 29 (5), 30 (4), 31 (3), 32 (4), 33 (3), 34 (4), 35 (3), 36 (5) | | 2 |
The teaching method consist of lecture with discussion, computer projections.
| 1 (4), 2 (4), 3 (4), 4 (3), 5 (3), 6 (4), 7 (3), 8 (4), 9 (4), 10 (4), 11 (3), 12 (3), 13 (5), 14 (4), 15 (4), 16 (3), 17 (4), 18 (3), 19 (3), 20 (3), 25 (4), 26 (4), 27 (3), 28 (4), 29 (3), 30 (3), 31 (5), 32 (3), 33 (3), 34 (3), 35 (4), 36 (3) | | 3 |
team work | 1 (5), 2 (5), 3 (3), 4 (5), 5 (3), 6 (4), 7 (4), 8 (5), 9 (5), 10 (3), 11 (5), 12 (4), 13 (3), 14 (4), 15 (3), 16 (3), 17 (3), 18 (5), 19 (5), 20 (3), 25 (3), 26 (3), 27 (4), 28 (5), 29 (3), 30 (5), 31 (4), 32 (3), 33 (3), 34 (4), 35 (3), 36 (5) |
| Assessment |
| Assessment & Grading of In-Term Activities |
Number ofActivities |
Degree of Contribution (%) |
| Mid-Term Exam |
1 |
% 40 |
| Computer Based Presentation |
0 |
- |
| Short Exam |
0 |
- |
| Presentation of Report |
0 |
- |
| Homework Assessment |
0 |
- |
| Oral Exam |
0 |
- |
| Presentation of Thesis |
0 |
- |
| Presentation of Document |
0 |
- |
| Expert Assessment |
0 |
- |
| Board Exam |
0 |
- |
| Practice Exam |
0 |
- |
| Year-End Final Exam |
1 |
% 60 |
| Internship Exam |
0 |
- |
| TOTAL |
2 |
%100 |
|---|
|
| Contribution of In-Term Assessments to Overall Grade |
2 |
%50 |
| Contribution of Final Exam to Overall Grade |
1 |
%50 |
| TOTAL |
3 |
%100 |
| WORKLOAD & ECTS CREDITS OF THE COURSE UNIT |
|---|
| Workload for Learning & Teaching Activities |
|---|
| Type of the Learning Activites |
Learning Activities
(# of week) |
Duration(hours, h) |
Workload (h) |
| Lecture & In-Class Activities |
0 |
0 |
0 |
| Land Surveying |
0 |
0 |
0 |
| Group Work |
14 |
3 |
42 |
| Laboratory |
0 |
0 |
0 |
| Reading |
0 |
0 |
0 |
| Assignment (Homework) |
0 |
0 |
0 |
| Project Work |
14 |
3 |
42 |
| Seminar |
0 |
0 |
0 |
| Internship |
0 |
0 |
0 |
| Technical Visit |
0 |
0 |
0 |
| Web Based Learning |
0 |
0 |
0 |
| Implementation/Application/Practice |
0 |
0 |
0 |
| Practice at a workplace |
0 |
0 |
0 |
| Occupational Activity |
0 |
0 |
0 |
| Social Activity |
0 |
0 |
0 |
| Thesis Work |
0 |
0 |
0 |
| Field Study |
0 |
0 |
0 |
| Report Writing |
0 |
0 |
0 |
| Total Workload for Learning & Teaching Activities |
- |
- |
84 |
| Workload for Assessment Activities |
|---|
| Type of the Assessment Activites |
# of Assessment Activities
|
Duration(hours, h) |
Workload (h) |
| Final Exam |
1 |
1 |
1 |
| Preparation for the Final Exam |
4 |
12 |
48 |
| Mid-Term Exam |
1 |
1 |
1 |
| Preparation for the Mid-Term Exam |
5 |
15 |
75 |
| Short Exam |
0 |
0 |
0 |
| Preparation for the Short Exam |
0 |
0 |
0 |
| Total Workload for Assessment Activities |
- |
- |
125 |
|
|---|
| Total Workload of the Course Unit |
- |
- |
209 |
| Workload (h) / 25.5 |
|
8.2 |
| ECTS Credits allocated for the Course Unit |
|
8.0 |
|
