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NURSING (TURKISH) PROGRAMME
COURSE DESCRIPTION
|
| Name of the Course Unit
| Code
| Year
| Semester
| In-Class Hours (T+P)
| Credit
| ECTS Credit
|
| QUALITY MANAGEMENT IN HEALTH CARE ORGANIZATIONS |
HEM417 |
4 |
7 |
2+0 |
2.0 |
2.0 |
| General Information |
| Language of Instruction |
Turkish |
| Level of the Course Unit |
Bachelor's Degree, TYYÇ: Level 6, EQF-LLL: Level 6, QF-EHEA: First Cycle |
| Type of the Course |
Programme Elective |
| Mode of Delivery of the Course Unit |
Face-to-face |
| Work Placement(s) Requirement for the Course Unit |
Yes |
| Coordinator of the Course Unit |
Prof. Dr. SEVİL ALBAYRAK |
| Instructor(s) of the Course Unit |
Prof. Dr. SEVİL ALBAYRAK
|
| Assistant(s) of the Course Unit |
|
| Prerequisites and/or co-requisities of the course unit |
| CATEGORY OF THE COURSE UNIT |
|---|
| Category of the Course Unit |
Degree of Contribution (%) |
| Fundamental Course in the field |
% 10 |
| Course providing specialised skills to the main field |
- |
| Course providing supportive skills to the main field |
% 10 |
| Course providing humanistic, communication and management skills |
% 80 |
| Course providing transferable skills |
- |
| Objectives and Contents |
| Objectives of the Course Unit |
To explain the concepts, methods and tools of quality improvement in the services provided by health institutions and to enable them to be used in order to achieve perfection. |
| Contents of the Course Unit |
A study of continuous quality improvement, utilization management, and risk management in health care. Also includes study of credentialing, accreditation standards, quality improvement organizations, and medical staff services. Selected management topics specific to health information departments will be covered. |
| Contribution of the Course Intending to Provide the Professional Education |
This course includes patient rights, ethics, planning and implementation of health services, motivation of employees, service recipients and
Monitoring and measuring the full satisfaction of the stakeholders, considering the results and evaluating the services provided in terms of quality will ensure that the quality management approach is reflected in nursing care activities. |
No
|
Key Learning Outcomes of the Course Unit
On successful completion of this course unit, students/learners will or will be able to:
|
| 1 |
Will be able to comprehend the meaning of quality in health services, | | 2 |
Understand the importance of customer satisfaction, | | 3 |
Will know the importance of team work in quality improvement | | 4 |
will be able to explain the quality improvement models, | | 5 |
Will be able to explain accreditation, certification and quality awards, | | 6 |
Will know the importance of continuous improvement. | | 7 |
- | | 8 |
- | | 9 |
- | | 10 |
- |
| Weekly Course Contents and Study Materials for Preliminary & Further Study |
| Week |
Topics (Subjects) |
Preparatory & Further Activities |
| 1 |
Course introduction,
The concept of quality and service quality |
No file found
|
| 2 |
The concept of quality in health care |
No file found
|
| 3 |
Quality components in health |
No file found
|
| 4 |
Customer satisfaction in health institutions |
No file found
|
| 5 |
Measuring quality in health care |
No file found
|
| 6 |
Team work in quality improvement |
No file found
|
| 7 |
Midterm exam |
No file found
|
| 8 |
Continuous improvement |
No file found
|
| 9 |
Tools used in quality improvement |
No file found
|
| 10 |
Legal Regulations Applied in Health Sector |
No file found
|
| 11 |
Patient Safety and patient rights |
No file found
|
| 12 |
Accreditation, Certification and Quality Awards in Health Services |
No file found
|
| 13 |
Accreditation, Certification and Quality Awards in Health Services |
No file found
|
| 14 |
Joint Commission International Accreditation Standards |
No file found
|
| SOURCE MATERIALS & RECOMMENDED READING |
|---|
1-Kaya Sıdıka, Quality Management in Health Institutions, T.C. Anadolu University Publications, Eskişehir, 2013
2-Kuş, H. (2000). “Accreditation in Healthcare and ISO Standards”, Modern Hospital Management Journal, 4: 2.
3-Kaya, S. (2005). Continuous Quality Improvement in Health Care. Ankara: Pelikan Yayıncılık Ltd.Şti.
4-Kavuncubaşı, Ş, Yıldırım, S. (2010), Hospital and Health Institutions Management, Political Bookstore, Ankara.
5-Top, S. (2009). Continuous Improvement Approach in the Context of Total Quality Management. İstanbul: Beta Basım A.Ş.
6-Sarp N. Total Quality Management in Health Services. http://www.nilgunsarp.com/?p=19 |
| MATERIAL SHARING |
|---|
| Course Notes |
No file found |
| Presentations |
No file found |
| Homework |
No file found |
| Exam Questions & Solutions |
No file found |
| Useful Links |
No file found |
| Video and Visual Materials |
No file found |
| Other |
No file found |
| Announcements |
No file found |
|
CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES
|
|
KNOWLEDGE
|
|
Theoretical
|
| No |
PROGRAMME LEARNING OUTCOMES |
LEVEL OF CONTRIBUTION* |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
It has basic and up-to-date knowledge, skills and attitudes to fulfill its professional roles and functions. | | | | | X | |
| 2 |
Knows the theories and models that form the basis of their professional practice. | | | | X | | |
|
SKILLS
|
|
Cognitive
|
| No |
PROGRAMME LEARNING OUTCOMES |
LEVEL OF CONTRIBUTION* |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
Has the ability to use the requirements of nursing science and art at the highest level in meeting and protecting the health and disease care of the society. | | | | X | | |
| 2 |
Has the ability to access and use scientific and updated information about nursing. | | | | X | | |
| 3 |
It meets the health care needs of the healthy / sick individual, family and society with an evidence-based and holistic approach, in line with the nursing process. | | | | X | | |
| 4 |
Uses information and care technologies in nursing applications. | | | | X | | |
|
PERSONAL & OCCUPATIONAL COMPETENCES IN TERMS OF EACH OF THE FOLLOWING GROUPS
|
|
Autonomy & Responsibility
|
| No |
PROGRAMME LEARNING OUTCOMES |
LEVEL OF CONTRIBUTION* |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
Takes part in research, projects and activities in collaboration with the healthcare team and other disciplines with the awareness of social responsibility. | | | | X | | |
| 2 |
They believes in teamwork, has positive interpersonal relationships and leadership qualities, and communicates effectively with healthcare team members in other areas | | | | | X | |
| 3 |
Takes responsibility in researches related to the field of nursing. | X | | | | | |
|
Learning to Learn
|
| No |
PROGRAMME LEARNING OUTCOMES |
LEVEL OF CONTRIBUTION* |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
Practices your profession by using lifelong learning, problem solving, critical thinking and leadership skills in nursing practices. | | | X | | | |
| 2 |
It performs nursing practices in accordance with professional standards, ethical principles and legal regulations. | | | X | | | |
| 3 |
Uses learning-teaching process in nursing practices | | | | X | | |
|
Communication & Social
|
| No |
PROGRAMME LEARNING OUTCOMES |
LEVEL OF CONTRIBUTION* |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
Follows the information in the field and communicates with colleagues using at least one foreign language. | | | X | | | |
| 2 |
Communicates effectively with the individual, family and society. | | | X | | | |
| 3 |
It works in collaboration with the healthcare team and other disciplines. | X | | | | | |
| 4 |
They takes part in activities that will contribute to professional development. | X | | | | | |
| 5 |
She/he takes part in social and social events. | X | | | | | |
|
Occupational and/or Vocational
|
| No |
PROGRAMME LEARNING OUTCOMES |
LEVEL OF CONTRIBUTION* |
| 0 |
1 |
2 |
3 |
4 |
5 |
| 1 |
Consider cultural features in nursing practices | | | | X | | |
| 2 |
It carries out nursing practices in accordance with ethical principles and legal regulations. | X | | | | | |
| 3 |
In nursing practices, it takes into account the relevant laws, regulations and legislation. | X | | | | | |
| 4 |
In nursing practices, it acts respectful and tolerant of human rights. | X | | | | | |
| 5 |
It adopts lifelong learning. | X | | | | | |
| *Level of Contribution (0-5): Empty-Null (0), 1- Very Low, 2- Low, 3- Medium, 4- High, 5- Very High |
No
|
Key Learning Outcomes of the Course Unit
On successful completion of this course unit, students/learners will or will be able to:
|
PROGRAMME LEARNING OUTCOMES |
| 1 |
Will be able to comprehend the meaning of quality in health services, | 1 (5), 2 (5), 3 (2), 4 (4), 5 (4), 6 (5), 7 (4), 8 (3), 9 (3), 10 (3), 11 (4), 12 (3), 13 (4), 14 (4), 15 (4), 16 (4), 17 (2), 18 (3), 19 (2), 20 (2), 21 (2), 22 (3) | | 2 |
Understand the importance of customer satisfaction, | 1 (3), 2 (3), 3 (4), 4 (2), 5 (4), 6 (3), 7 (2), 8 (3), 9 (1), 10 (2), 11 (2), 12 (4), 13 (3), 14 (5), 15 (4), 16 (1), 17 (1), 18 (5), 19 (1), 20 (2), 21 (2), 22 (3) | | 3 |
Will know the importance of team work in quality improvement | 1 (3), 2 (4), 3 (3), 4 (3), 5 (3), 6 (3), 7 (4), 8 (5), 9 (1), 10 (3), 11 (2), 12 (3), 13 (4), 14 (4), 15 (5), 16 (3), 17 (3), 18 (4), 19 (2), 20 (2), 21 (4), 22 (3) | | 4 |
will be able to explain the quality improvement models, | 1 (4), 2 (2), 3 (3), 4 (1), 5 (1), 6 (4), 7 (4), 8 (1), 9 (4), 10 (4), 11 (2), 12 (5), 13 (2), 14 (4), 15 (4), 16 (4), 17 (4), 18 (1), 19 (1), 20 (1), 21 (1), 22 (3) | | 5 |
Will be able to explain accreditation, certification and quality awards, | 1 (4), 2 (4), 3 (4), 4 (4), 5 (4), 6 (4), 7 (3), 8 (4), 9 (3), 10 (3), 11 (3), 12 (4), 13 (5), 14 (2), 15 (3), 16 (4), 17 (2), 18 (1), 19 (1), 20 (1), 21 (1), 22 (3) | | 6 |
Will know the importance of continuous improvement. | 1 (4), 2 (5), 3 (1), 4 (4), 5 (5), 6 (5), 7 (5), 8 (4), 9 (5), 10 (2), 11 (1), 12 (4), 13 (3), 14 (1), 15 (1), 16 (2), 17 (1), 18 (3), 19 (1), 20 (2), 21 (2), 22 (4) |
| Assessment |
| Assessment & Grading of In-Term Activities |
Number ofActivities |
Degree of Contribution (%) |
| Mid-Term Exam |
1 |
% 50 |
| Computer Based Presentation |
0 |
- |
| Short Exam |
0 |
- |
| Presentation of Report |
0 |
- |
| Homework Assessment |
0 |
- |
| Oral Exam |
0 |
- |
| Presentation of Thesis |
0 |
- |
| Presentation of Document |
0 |
- |
| Expert Assessment |
0 |
- |
| Board Exam |
0 |
- |
| Practice Exam |
0 |
- |
| Year-End Final Exam |
1 |
% 50 |
| Internship Exam |
0 |
- |
| TOTAL |
2 |
%100 |
|---|
|
| Contribution of In-Term Assessments to Overall Grade |
2 |
%50 |
| Contribution of Final Exam to Overall Grade |
1 |
%50 |
| TOTAL |
3 |
%100 |
| WORKLOAD & ECTS CREDITS OF THE COURSE UNIT |
|---|
| Workload for Learning & Teaching Activities |
|---|
| Type of the Learning Activites |
Learning Activities
(# of week) |
Duration(hours, h) |
Workload (h) |
| Lecture & In-Class Activities |
14 |
2 |
28 |
| Preliminary & Further Study |
14 |
1 |
14 |
| Land Surveying |
0 |
0 |
0 |
| Group Work |
1 |
1 |
1 |
| Laboratory |
0 |
0 |
0 |
| Reading |
5 |
1 |
5 |
| Assignment (Homework) |
1 |
2 |
2 |
| Project Work |
0 |
0 |
0 |
| Seminar |
0 |
0 |
0 |
| Internship |
0 |
0 |
0 |
| Technical Visit |
0 |
0 |
0 |
| Web Based Learning |
0 |
0 |
0 |
| Implementation/Application/Practice |
0 |
0 |
0 |
| Practice at a workplace |
0 |
0 |
0 |
| Occupational Activity |
0 |
0 |
0 |
| Social Activity |
0 |
0 |
0 |
| Thesis Work |
0 |
0 |
0 |
| Field Study |
0 |
0 |
0 |
| Report Writing |
0 |
0 |
0 |
| Total Workload for Learning & Teaching Activities |
- |
- |
50 |
| Workload for Assessment Activities |
|---|
| Type of the Assessment Activites |
# of Assessment Activities
|
Duration(hours, h) |
Workload (h) |
| Final Exam |
1 |
1 |
1 |
| Preparation for the Final Exam |
1 |
2 |
2 |
| Mid-Term Exam |
1 |
1 |
1 |
| Preparation for the Mid-Term Exam |
1 |
2 |
2 |
| Short Exam |
0 |
0 |
0 |
| Preparation for the Short Exam |
0 |
0 |
0 |
| Total Workload for Assessment Activities |
- |
- |
6 |
|
|---|
| Total Workload of the Course Unit |
- |
- |
56 |
| Workload (h) / 25.5 |
|
2.2 |
| ECTS Credits allocated for the Course Unit |
|
2.0 |
|
