CIVIL AVIATION CABIN SERVICES PROGRAMME COURSE DESCRIPTION
Name of the Course Unit	Code	Year	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
HUMAN RELATIONS AND COMMUNICATION	SHK105	1	1	3+0	3.0	6.0

Objectives and Contents
Objectives of the Course Unit	The aim of this course is to convey the correct and effective use of communication methods by emphasizing the importance of developing harmonious relationships and interacting with people around them by getting to know themselves. In addition, it is aimed to gain competencies in verbal, written and non-verbal communication and to introduce basic information about communication studies.
Contents of the Course Unit	This course includes information about cabin crew's relationship with passengers, behavior, body language and communication.
Contribution of the Course Intending to Provide the Professional Education	Students; Will be able to define the concept of communication, explain the communication process, comprehend verbal, written and non-verbal communication methods, apply persuasion methods, classify communication types as scope and method.