NURSING PROGRAMME
COURSE DESCRIPTION
Name of the Course Unit Code Year Semester In-Class Hours (T+P) Credit ECTS Credit
QUALITY MANAGEMENT IN HEALTH CARE ORGANIZATIONS HEM417 4 7 2+0 2.0 2.0


General Information
Language of Instruction Turkish
Level of the Course Unit Bachelor's Degree, TYYÇ: Level 6, EQF-LLL: Level 6, QF-EHEA: First Cycle
Type of the Course Programme Elective
Mode of Delivery of the Course Unit Face-to-face
Work Placement(s) Requirement for the Course Unit Yes
Coordinator of the Course Unit
Instructor(s) of the Course Unit Dr. ŞENGÜL DOLU KUBİLAY
Assistant(s) of the Course Unit

Prerequisites and/or co-requisities of the course unit
CATEGORY OF THE COURSE UNIT
Category of the Course Unit Degree of Contribution (%)
Fundamental Course in the field % 10
Course providing specialised skills to the main field -
Course providing supportive skills to the main field % 10
Course providing humanistic, communication and management skills % 80
Course providing transferable skills -

Objectives and Contents
Objectives of the Course Unit To explain the concepts, methods and tools of quality improvement in the services provided by health institutions and to enable them to be used in order to achieve perfection.
Contents of the Course Unit A study of continuous quality improvement, utilization management, and risk management in health care. Also includes study of credentialing, accreditation standards, quality improvement organizations, and medical staff services. Selected management topics specific to health information departments will be covered.
Contribution of the Course Intending to Provide the Professional Education This course includes patient rights, ethics, planning and implementation of health services, motivation of employees, service recipients and Monitoring and measuring the full satisfaction of the stakeholders, considering the results and evaluating the services provided in terms of quality will ensure that the quality management approach is reflected in nursing care activities.

No
Key Learning Outcomes of the Course Unit
On successful completion of this course unit, students/learners will or will be able to:
1 Will be able to comprehend the meaning of quality in health services,
2 Understand the importance of customer satisfaction,
3 Will know the importance of team work in quality improvement
4 will be able to explain the quality improvement models,
5 Will be able to explain accreditation, certification and quality awards,
6 Will know the importance of continuous improvement.

Learning Activities & Teaching Methods of the Course Unit
Learning Activities & Teaching Methods of the Course Unit ( X ) (    )
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Weekly Course Contents and Study Materials for Preliminary & Further Study
Week Topics (Subjects) Preparatory & Further Activities
1 Course introduction,
The concept of quality and service quality
No file found
2 The concept of quality in health care No file found
3 Quality components in health No file found
4 Customer satisfaction in health institutions No file found
5 Measuring quality in health care No file found
6 Team work in quality improvement No file found
7 Midterm exam No file found
8 Continuous improvement No file found
9 Tools used in quality improvement No file found
10 Legal Regulations Applied in Health Sector No file found
11 Patient Safety and patient rights No file found
12 Accreditation, Certification and Quality Awards in Health Services No file found
13 Accreditation, Certification and Quality Awards in Health Services No file found
14 Joint Commission International Accreditation Standards No file found

SOURCE MATERIALS & RECOMMENDED READING
1-Kaya Sıdıka, Quality Management in Health Institutions, T.C. Anadolu University Publications, Eskişehir, 2013
2-Kuş, H. (2000). “Accreditation in Healthcare and ISO Standards”, Modern Hospital Management Journal, 4: 2.
3-Kaya, S. (2005). Continuous Quality Improvement in Health Care. Ankara: Pelikan Yayıncılık Ltd.Şti.
4-Kavuncubaşı, Ş, Yıldırım, S. (2010), Hospital and Health Institutions Management, Political Bookstore, Ankara.
5-Top, S. (2009). Continuous Improvement Approach in the Context of Total Quality Management. İstanbul: Beta Basım A.Ş.
6-Sarp N. Total Quality Management in Health Services. http://www.nilgunsarp.com/?p=19

MATERIAL SHARING
Course Notes No file found
Presentations No file found
Homework No file found
Exam Questions & Solutions No file found
Useful Links No file found
Video and Visual Materials No file found
Other No file found
Announcements No file found

CONTRIBUTION OF THE COURSE UNIT TO THE PROGRAMME LEARNING OUTCOMES
KNOWLEDGE
Theoretical
No PROGRAMME LEARNING OUTCOMES LEVEL OF CONTRIBUTION*
0 1 2 3 4 5
1 It has basic and up-to-date knowledge, skills and attitudes to fulfill its professional roles and functions. X
2 Knows the theories and models that form the basis of their professional practice. X
SKILLS
Cognitive
No PROGRAMME LEARNING OUTCOMES LEVEL OF CONTRIBUTION*
0 1 2 3 4 5
1 Has the ability to use the requirements of nursing science and art at the highest level in meeting and protecting the health and disease care of the society. X
2 Has the ability to access and use scientific and updated information about nursing. X
3 It meets the health care needs of the healthy / sick individual, family and society with an evidence-based and holistic approach, in line with the nursing process. X
4 Uses information and care technologies in nursing applications. X
PERSONAL & OCCUPATIONAL COMPETENCES IN TERMS OF EACH OF THE FOLLOWING GROUPS
Autonomy & Responsibility
No PROGRAMME LEARNING OUTCOMES LEVEL OF CONTRIBUTION*
0 1 2 3 4 5
1 Takes part in research, projects and activities in collaboration with the healthcare team and other disciplines with the awareness of social responsibility. X
2 They believes in teamwork, has positive interpersonal relationships and leadership qualities, and communicates effectively with healthcare team members in other areas X
3 Takes responsibility in researches related to the field of nursing. X
Learning to Learn
No PROGRAMME LEARNING OUTCOMES LEVEL OF CONTRIBUTION*
0 1 2 3 4 5
1 Practices your profession by using lifelong learning, problem solving, critical thinking and leadership skills in nursing practices. X
2 It performs nursing practices in accordance with professional standards, ethical principles and legal regulations. X
3 Uses learning-teaching process in nursing practices X
Communication & Social
No PROGRAMME LEARNING OUTCOMES LEVEL OF CONTRIBUTION*
0 1 2 3 4 5
1 Follows the information in the field and communicates with colleagues using at least one foreign language. X
2 Communicates effectively with the individual, family and society. X
3 It works in collaboration with the healthcare team and other disciplines. X
4 They takes part in activities that will contribute to professional development. X
5 She/he takes part in social and social events. X
Occupational and/or Vocational
No PROGRAMME LEARNING OUTCOMES LEVEL OF CONTRIBUTION*
0 1 2 3 4 5
1 Consider cultural features in nursing practices X
2 It carries out nursing practices in accordance with ethical principles and legal regulations. X
3 In nursing practices, it takes into account the relevant laws, regulations and legislation. X
4 In nursing practices, it acts respectful and tolerant of human rights. X
5 It adopts lifelong learning. X
*Level of Contribution (0-5): Empty-Null (0), 1- Very Low, 2- Low, 3- Medium, 4- High, 5- Very High

No
Key Learning Outcomes of the Course Unit
On successful completion of this course unit, students/learners will or will be able to:
PROGRAMME LEARNING OUTCOMES
1 Will be able to comprehend the meaning of quality in health services,1 (5), 2 (5), 3 (2), 4 (4), 5 (4), 6 (5), 7 (4), 8 (3), 9 (3), 10 (3), 11 (4), 12 (3), 13 (4), 14 (4), 15 (4), 16 (4), 17 (2), 18 (3), 19 (2), 20 (2), 21 (2), 22 (3)
2 Understand the importance of customer satisfaction,1 (3), 2 (3), 3 (4), 4 (2), 5 (4), 6 (3), 7 (2), 8 (3), 9 (1), 10 (2), 11 (2), 12 (4), 13 (3), 14 (5), 15 (4), 16 (1), 17 (1), 18 (5), 19 (1), 20 (2), 21 (2), 22 (3)
3 Will know the importance of team work in quality improvement1 (3), 2 (4), 3 (3), 4 (3), 5 (3), 6 (3), 7 (4), 8 (5), 9 (1), 10 (3), 11 (2), 12 (3), 13 (4), 14 (4), 15 (5), 16 (3), 17 (3), 18 (4), 19 (2), 20 (2), 21 (4), 22 (3)
4 will be able to explain the quality improvement models,1 (4), 2 (2), 3 (3), 4 (1), 5 (1), 6 (4), 7 (4), 8 (1), 9 (4), 10 (4), 11 (2), 12 (5), 13 (2), 14 (4), 15 (4), 16 (4), 17 (4), 18 (1), 19 (1), 20 (1), 21 (1), 22 (3)
5 Will be able to explain accreditation, certification and quality awards,1 (4), 2 (4), 3 (4), 4 (4), 5 (4), 6 (4), 7 (3), 8 (4), 9 (3), 10 (3), 11 (3), 12 (4), 13 (5), 14 (2), 15 (3), 16 (4), 17 (2), 18 (1), 19 (1), 20 (1), 21 (1), 22 (3)
6 Will know the importance of continuous improvement.1 (4), 2 (5), 3 (1), 4 (4), 5 (5), 6 (5), 7 (5), 8 (4), 9 (5), 10 (2), 11 (1), 12 (4), 13 (3), 14 (1), 15 (1), 16 (2), 17 (1), 18 (3), 19 (1), 20 (2), 21 (2), 22 (4)

Assessment
Assessment & Grading of In-Term Activities Number of
Activities
Degree of Contribution (%)
Mid-Term Exam 1 % 50
Computer Based Presentation 0 -
Short Exam 0 -
Presentation of Report 0 -
Homework Assessment 0 -
Oral Exam 0 -
Presentation of Thesis 0 -
Presentation of Document 0 -
Expert Assessment 0 -
Board Exam 0 -
Practice Exam 0 -
Year-End Final Exam 1 % 50
Internship Exam 0 -
TOTAL 2 %100
Contribution of In-Term Assessments to Overall Grade 2 %50
Contribution of Final Exam to Overall Grade 1 %50
TOTAL 3 %100


WORKLOAD & ECTS CREDITS OF THE COURSE UNIT
Workload for Learning & Teaching Activities
Type of the Learning Activites Learning Activities
(# of week)
Duration
(hours, h)
Workload (h)
Lecture & In-Class Activities 14 2 28
Preliminary & Further Study 14 1 14
Land Surveying 0 0 0
Group Work 1 1 1
Laboratory 0 0 0
Reading 5 1 5
Assignment (Homework) 1 2 2
Project Work 0 0 0
Seminar 0 0 0
Internship 0 0 0
Technical Visit 0 0 0
Web Based Learning 0 0 0
Implementation/Application/Practice 0 0 0
Practice at a workplace 0 0 0
Occupational Activity 0 0 0
Social Activity 0 0 0
Thesis Work 0 0 0
Field Study 0 0 0
Report Writing 0 0 0
Total Workload for Learning & Teaching Activities - - 50
Workload for Assessment Activities
Type of the Assessment Activites # of Assessment Activities
Duration
(hours, h)
Workload (h)
Final Exam 1 1 1
Preparation for the Final Exam 1 2 2
Mid-Term Exam 1 1 1
Preparation for the Mid-Term Exam 1 2 2
Short Exam 0 0 0
Preparation for the Short Exam 0 0 0
Total Workload for Assessment Activities - - 6
Total Workload of the Course Unit - - 56
Workload (h) / 25.5 2.2
ECTS Credits allocated for the Course Unit 2.0