TOURISM AND HOTEL MANAGEMENT (ENGLISH) PROGRAMME COURSE DESCRIPTION
Name of the Course Unit	Code	Year	Semester	In-Class Hours (T+P)	Credit	ECTS Credit
FOOD AND BEVERAGE OPERATIONS	THM208	2	4	3+2	4.0	5.0

Objectives and Contents
Objectives of the Course Unit	Service is the cornerstone of every restaurant, café and bar. Great service can create an overall positive experience. A well-trained server knows how to navigate through incorrect orders, offering unhappy customers a smile and a helpful attitude. . By training servers we do provide attentive, positive service, we can also boost profits and create a friendly atmosphere.
Contents of the Course Unit	This course will introduce the service techniques where students will be able to understand and develop their skills.
Contribution of the Course Intending to Provide the Professional Education	When it comes to service, a restaurant's server’s goal is to provide high quality service in a style that is in line with the type of business and clientele. Server might try to make diners feel like VIPs by treating them formally; at a family-style diner, servers might joke around to make customers feel at home. To provide quality service, staff will have a comprehensive understanding of the restaurant, from the atmosphere to pricing differences.