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TOURISM AND HOTEL MANAGEMENT (ENGLISH) PROGRAMME COURSE DESCRIPTION |
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| Name of the Course Unit | Code | Year | Semester | In-Class Hours (T+P) | Credit | ECTS Credit |
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| FOOD AND BEVERAGE SERVICE | THM209 | 2 | 3 | 2+2 | 3.0 | 6.0 |
| No |
Key Learning Outcomes of the Course Unit On successful completion of this course unit, students/learners will or will be able to: |
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| 1 | When it comes to service, a restaurant's server’s goal is to provide high quality service in a style that is in line with the type of business and clientele. |
| 2 | Server might try to make diners feel like VIPs by treating them formally; |
| 3 | at a family-style diner, servers might joke around to make customers feel at home. |
| 4 | To provide quality service, staff will have a comprehensive understanding of the restaurant, from the atmosphere to pricing differences. |