BUSINESS ADMINISTRATION (ENGLISH) PROGRAMME
COURSE DESCRIPTION
Name of the Course Unit Code Year Semester In-Class Hours (T+P) Credit ECTS Credit
TOTAL QUALITY MANAGEMENT BUS318 3 6 3+0 3.0 6.0


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Key Learning Outcomes of the Course Unit
On successful completion of this course unit, students/learners will or will be able to:
PROGRAMME LEARNING OUTCOMES
1 Understand the concept of quality and its significance in organizations.
2 Learn the principles and practices of Total Quality Management (TQM).
3 Explore various TQM tools and techniques for process improvement.
4 Apply TQM principles to real-world organizational contexts.